Support¶
We're here to help you get the most out of Pulse. Whether you're just getting started or working through something specific, this page points you to the fastest way to an answer.
Get help from our team¶
If you're stuck, have a question, or think something isn't working as it should, email our support team:
To help us help you faster, it's useful to include:
- What you were trying to do.
- What you expected to happen, and what happened instead.
- The name of the page or area in Pulse where you ran into it.
Learn at your own pace¶
A lot of questions have a quick answer in the documentation:
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Get started
New to Pulse? See what it does and find your way around the app.
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How-to guides
Step-by-step instructions for connecting sources, building audiences, and more.
Common questions¶
How do I bring my data into Pulse? Connect one of your existing tools, stream events in, or upload a file. See Connect a source.
Why do I see the same customer more than once? Pulse links records that belong to the same person automatically, but it needs shared identifiers (like an email or phone number) to make the connection. Learn how this works in How identity works.
Who on my team can change things? Access is controlled by role — some people can view, others can make changes. See Manage your team.
Something looks wrong with my data. Start with Manage datasets to review what's been brought in, and if it still doesn't look right, email us.
Can't find it?
Use the search box at the top of any page — it covers the whole documentation site. If you still can't find what you need, reach out to support.